Privacy Policy

Last updated: September 2025

1. Introduction

TyWell ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us.

2. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, and postal address when you submit enquiry forms.
  • Technical Information: IP address, browser type, device information, and pages visited through cookies and similar technologies.
  • Communication Data: Information contained in messages you send to us via contact forms or email.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your enquiries and provide customer service
  • To send you information about our products and services
  • To improve our website and user experience
  • To comply with legal obligations
  • To protect our rights and prevent fraud

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Consent: When you provide explicit consent through forms or cookie preferences
  • Legitimate Interests: To improve our services and communicate with you about relevant products
  • Legal Obligation: When required by law

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service providers who help us operate our website and business
  • Legal authorities when required by law
  • Professional advisers in connection with legal or business matters

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

TyWell
14 Crescent Road, Rhyl LL18 1TF, United Kingdom
Phone: +44 1745 692 317
Email: [email protected]